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Refund Policy

Learn about our refund and cancellation policy for subscriptions and services.

1. Refund eligibility

  • Refund requests are reviewed only when a duplicate payment, incorrect package activation, or technical access issue is verified by our team.
  • Digital reports, downloaded files, activated subscription data, and consumed demo services are generally non-refundable once access has been provided.
  • Any approved refund is processed back to the original payment method where possible.

2. How to raise a request

  • Email support@steelmarketprice.com with your registered email, payment reference, package name, and reason for the request.
  • Requests should be raised within 7 calendar days of payment so billing and access logs can be reviewed quickly.
  • Our support team may ask for additional information before a decision is confirmed.

3. Review timeline

  • Most refund reviews are acknowledged within 2 business days.
  • Approved refunds may take 5 to 10 business days to reflect, depending on the bank or payment provider.
  • Rejected requests will include a clear reason and any available alternate support option.

Need help with this policy?

Our support team can help explain account and billing policies.

Contact Support →